In an increasingly multicultural and international environment, librarians require communication and diplomacy to interact with their library patrons. This book clearly sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds, and covers communications with patrons whose mother tongue is not English as well as the differences in cultural etiquette. This is an essential guide for all information professionals.
This title is now available in eBook format through Gale Virtual Reference Library. Gale Virtual Reference Library is taking eBooks to the next level by delivering a wealth of reference content in a database format. This valuable new product allows libraries of any size - based on user's needs and usage patterns - to develop collections at their own pace and within their own budget.
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