Customer Center
- support.gale.com
- E-newsletters
- Free Marketing Materials
- Gale's Literary Index
-
Join us on
- Product Training
Product Center
Emotionomics
- Published by Kogan Page
Emotionomics draws on insights gathered through facial coding to show how to measure and manage the emotional response of customers and employees, leading to competitive advantage and business success.
"I believe that 'emotion' is where it's at." -- Tom Peters
For far too long, emotions have been ignored in favour of rationality and efficiency, but breakthroughs in brain science have revealed that people are primarily emotional decision-makers. But many companies have not yet accepted that fact, much less acted on it.
Emotionomics will help you to understand emotions in terms of business opportunities - both in the marketplace and in the workplace. In today's highly competitive marketplace where many products look alike, it is the emotional benefit that can make the difference. At the same time, companies with engaged, productive work forces will undoubtedly achieve competitive advantage. Dan Hill's book draws on insights gathered through facial coding, the single best viable means of measuring and managing the emotional response of customers and employees, to help you to leverage emotions for business success in terms of branding, product design, advertising, sales, customer satisfaction, leadership and employee management.
Emotions matter and Emotionomics will help you to step closer to customers and employees, but step ahead of your competitors.
- Published/Released: January 2010
- Original Copyright: 2008
- ISBN 13: 9780749455736
- ISBN 10: 074945573X
- Product number: 248910
- Shipping Weight: 0.00 lbs (0.00 kgs)
Price: Sign In for price
