Customer Service - Outside U.S. & Canada
- Contact Primary Source Microfilm Customer Service
- Customer Resource Center Contacts for other Gale Products.
- Quality Guarantee/Return Policy
- Microform Specifications
- Online Product Features
- About Collection Guides
- Benefits of Microform
- How to Order
- Shipping and Handling
- Invoices
- Pricing
- Standing Orders
Contact Primary Source Microfilm Customer Service
Thomson Learning
Attention: Joanne Loh, Customer Service Executive
5 Shenton Way
Singapore 068808
Tel: 65-64101233 (Direct)
65-64101200 (Main)
Fax: 65-64101208
Email: joanne.loh@thomson.com
Quality Guarantee/Return Policy
Primary Source Microfilm guarantees that its products are of the highest possible quality, and that they will be free from manufacturing defects. If, despite our best efforts, you receive damaged or defective material (microforms or guides), or if items are missing from a shipment, we will send replacements promptly at no cost to you providing your claims are submitted within 6 months of our shipping date. Please contact our Customer Service department before returning any material you receive either in error or in damaged condition.
Microform collections from Primary Source Microfilm are reproduced on archivally permanent, safety-based positive silver halide film on 35mm reels and 105mm microfiche. They conform to standards for archival permanence established by the American National Standards Institute (ANSI) and the Association for Information and Image Management (AIIM). Each reel of microfilm is shipped in an acid-free, lignin-free box. Each reel of microfiche is shipped in an acid-free, lignin-free envelope.
- Remote
access available via username/password or IP verification
- Printing
available through standard functionality provided by user's browser
- Monthly
usage statistics available via automatic email notification to single
or multiple email addresses
- Audio
and video downloading for offline use or utilized in real time using
RealMedia plug-in
- Searchable
guides available where content came from microfilm collections
- Search
capability across multiple data sets for products made up of various
offerings
- Ability
to toggle between keyed text and facsimile pages where applicable
- Image
scaling for all products that include facsimiles of the primary source
document
- Forward
and backward page navigation incorporated for multiple page documents
Primary Source Microfilm's microform collections are accompanied by printed guides or title lists, designed to offer researchers optimum access by way of item-level bibliographic and alphabetical listings. Guides or title lists are available for review free for thirty days.
To receive a guide or title list on loan, please feel free to e-mail us at sales@psmedia.co.uk or call our sale team on +44 (0)20 7067 2663 to enquire about availability.
"Microfilm continues to be the most universally accepted archival format, with a life expectancy of 500 years. It is eye readable and can be used by most everyone. The use of 35mm microfilm permits filming of large format materials in total image perspective and in sections for greater clarity. Lower reduction ratios provide a high degree of clarity for the smallest documents. Microfilming provides excellent results for many flat materials including newspapers, manuscripts, maps and bound books."
-- Microfilm and Imaging Review, Spring 2000Microform––the perfect medium for permanent retention of research materials. . .
Here are six of the most important reasons to acquire research materials in microform:
- Page for page, there is no more economical way for your library to acquire archival document collections than through the medium of microform.
- A microform edition reproduces an identical of the original––completely unedited, absolutely accurate, with no possibility of corruption.
- Linked to high-quality print or electronic finding aids, microforms are easy to use, research and—with a digital microform reader/printer—download, e-mail and fax.
- With online services, you have access to, but do not own, information. A microform collection is an appreciating physical asset which, under adequate storage conditions, will last 500 years.
- Centuries of critical research material can be maintained in far less space than print counterparts, safely and securely.
- Microform accessibility is never limited to electronic delivery problems; it is always available and ready to be put to use.
To Place an Order
Orders can be placed via mail, phone, fax or e-mail as follows:
Thomson Learning
Attention: Joanne Loh, Customer Service Executive
5 Shenton Way
Singapore 068808
Tel: 65-64101233 (Direct)
65-64101200 (Main)
Fax: 65-64101208
Email: joanne.loh@thomson.com
When ordering, please provide the following information:
- Collection title
- Units, sections or update years, where applicable
- Invoice address
- Purchase order number
- Shipping address
Shipping and handling will be added to all orders.
Invoices are sent independently from your order to the billing address specified. Please allow four to six weeks for shipment of your order. Prices are subject to change without notice.
Receive a 15% discount on collections in process by enrolling in our Standing Order program. Please contact your Primary Source Microfilm representative for details.
Please contact your Primary Source Microfilm representative for pricing information.
 |
|
|
|
 |